Claims or complaints must be made to us verbally within 48 hours of receipt of goods, and in writing within seven working days. No returns will be accepted without an official “Authorisation to Return” label, which can only be obtained from us after the complaint has been received.
Net 30 days for customers with approved credit. For all first time clients we require pre-payment of the first two orders. For large orders we require part payment in advance. Prices quoted are ex-works from our plant in Humlebaek, Denmark. Our terms and conditions of business are available on request.
A standard 5% over or under run will be deemed to complete an order. Because our products are custom made, a surcharge of 5% will be made if you request an exact quantity delivered.